Customer Service Representative – Customer Care

Ampara Branch
Job Profile
  • Attend to customer inquiries coming through in-bound calls, social media messages, chatbots. Understand the requirements and place bookings on the QuickHelp platform.
  • Coordinate with the operations team and service partners to ensure booking fulfillment.
  • Make out-bound calls to customers, service partners, and any required party, for feedback, upselling and ad-hoc requirements, when required
  • Ensure smooth communication between customers, service partners, operations team, and management
  • Work closely with the team lead and the founders to understand better ways to improve customer experience
  • Be a self learner, and be a motivated individual willing to commit fully to the role
  • Have sound knowledge in English and Sinhala (Tamil is an added advantage)
  • Be a patient listener while listening to understand and not listening to just reply
  • Have basic computer knowledge and basic proficiency in using internet tools (google sheets, email, other management tools)
  • Be career oriented and pursue growth
  • Have your own laptop (added advantage – allowance will be provided)
School leavers encouraged to apply!
Working time – 8.30am – 5pm (Monday to Friday), 8.30am – 2pm (Saturday or Sunday)
Salary – 25,000 upwards + Benefits (on discussion)
Working style – Hybrid (Work from home + work from office)

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Customer Service Representative - Customer Care

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